Frequently Asked Questions
Everything you need to know about our colorful collections and services.
How do I choose the right color for my skin tone?
We specialize in seasonal color analysis. You can use our online color quiz or browse our collections categorized by Spring, Summer, Autumn, and Winter palettes to find your perfect match.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 24 hours, and delivery times range from 3-5 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we offer a 28-day return policy. Items must be in their original condition with tags attached. Please use our online returns portal to generate a prepaid shipping label.
Are your fabrics sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers and work with certified ethical factories in Europe and the UK to ensure the highest standards of production.
How should I care for my Kettlewell garments?
To maintain the vibrancy of our colors, we recommend washing at 30 degrees Celsius, using a gentle detergent, and avoiding tumble drying whenever possible.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.